"I am thrilled with Alert Communications. Finally, we have an elegant solution to not missing calls and especially "first-time" calls that come in at night or on the weekend. Using Alert's services, we probably set at least 1 extra first-time appointment per day, appointments that we would otherwise have lost. In addition, using Alert enhances our reputation for good customer service. Making the decision to hire Alert to handle our "off business hours" calls was perhaps the best decision I have made in the last year. Lastly, I was really impressed with a couple of things: First, the obviously established nature of Alert's business. Second, the fact that Alert programmed into their system the very same script we use for setting appointments. I recommend Alert for any debtor bankruptcy attorney who strives to take his or her business to the next level." - John Orcutt, Law Offices of John T. Orcutt, PC
“I have been exceptionally pleased with your staff and services, as they have proven on numerous occasions their extreme professionalism and courtesy in handling my clients. I would refer any of my colleagues to use your company.”
- David Lozano The Law Offices of David Lozano, a Law Corporation
“I am so happy to have Alert Communications helping me. Everyone is professional and effective. My clients like the way calls are handled, and someone is always available for translation whenever I need it. Alert communications is indispensable!” - Richard Fonfrias, Fonfrias Law Group
"I know business is increasing because Alert receptionists schedule consults for me when I'm not in the office. I don't have to give my cell-phone number to anyone and that saves me a lot of time. I highly recommend Alert Communication's services.”
- Donald Bell, Law Office of Donald L. Bell, LLC
“The service has been great. Your team is very responsive to any question I have. I love that you have Spanish speakers on staff too, a must for my firm.”
- Jillian Aylward, The Aylward Law Firm, LLC
"Alert Communications' attorney answering service is a tremendous time saver. Their agents screen my calls so I don't use my time for that, and it prevents me from inadvertently giving free legal advice. I really appreciated Alert's service when I had an unplanned hospital stay. All it took was one call for Alert to contact all my clients and reschedule their appointments. The money I spend on Alert services is worth every penny."
-Charles Tropp, Charles R. Tropp, Attorney at Law
“We are thrilled with your service. Your company did a wonderful job while we were out. I will feel confident whenever we need to transfer the phones to Alert Communications service. We will be spreading the news about you and your service to all we know.”- Elaine Grennier, Grennier Law
"I frequently recommend Alert Communications services to anyone looking to reduce expenses and grow their practice."- Janet Lawson, The Law Office of Janet Lawson
"I chose Alert when I first needed help because I wanted a real person to answer my calls but not have the overhead of additional staff. It was the right move then, and it continues to be the right decision as my practice grows.- Matthew Barrett, The Barrett Law Firm, LLC
“Having Alert communication insures we don't miss the big case that calls five minutes after we close. There have been several instances that I have been able to connect to potential clients after hours and the lead turns in to a large enough case to pay for the service for a year or two. The operators provide accurate information emailed directly to us. After having the service for over a year, my only regret is that I did not find them sooner!”
- Ben Whitley, The Whitley Law Firm
“With Alert Communications my business went up 33%. I highly recommend Alert to any attorney who may be interested in getting answering service. They’re professional and you’ll definitely see an increase in business. The call you used to miss will now get patched to you no matter what time. You won’t miss that one case that can truly help your law firm.”
-Jimmy Doan, The Doan Law Firm
“Alert Communications is the ‘reliable support staff’ I’ve always wanted. In my industry, a critical part of getting new business requires answering the phones. I thought I had a fairly good idea of how many that might be, but I didn’t realize just how many came in. Alert notifies me about incoming calls immediately via e-mail to my Blackberry, so I can make the decision when to return the call. And based on the call protocol we set up, the Alert receptionist knows exactly what information to get from the client so I can make the right decision with every call. ”
-Giovanni Campbell, Attorney at Law
“It is with confidence and without hesitation that I recommend Alert Communications as an answering service. Alert Communications has been providing answering services for my law office since 2007. They answer my phones, screen potential clients and provide Spanish translation professionally and competently. They are flexible and accommodating and a pleasure to work with.” -Renee J. Nordstrand, Law Office of Renee J. Nordstrand
“Without any doubt, I strongly recommend Alert Communications. After researching several answering services, Alert Communications was referred to me from my physician. Since making the change to Alert Communications I have felt 100% confident about the quality of service provided and don’t wonder if I am missing a telephone call. My phones are answered in a prompt, polite, personal and professional manner. Some of my clients think their call is being answered by my office staff. The messages are accurate as to spelling, telephone numbers and content. I am extremely satisfied with Alert Communications’ service and customer support.”
-Howard Blau, Esq., Law Offices of Howard Blau
“Alert Communications has been an excellent service to our law firm. Not only are the customer service representatives always at hand, the ability to temporarily put our phones onto an answering service has saved us time and money. It’s a relief to know that reliable and informative people are on the other end of the line answering our client’s calls.”
-Mary E. Reid, Legal Assistant Rapoport Law Offices, P.C.
“With Alert Communications, I know that only REAL emergencies are dispatched which reduces unnecessary calls to my maintenance staff. Alert makes it so easy to make instructional changes on the fly and they’re just so easy to work with. Essex has 18 properties on service with Alert Communications and I routinely refer other properties to them.”
- Auren Ednalino, Essex Property Trust
"Alert came through for us at a time when our business unexpectedly tripled almost overnite. We may not have made it through this phenomenal growth spurt if we hadn’t met up with them. Their managers and supervisory staff have been very responsive to our changing needs. And we get regular comments from callers about how very nice and personable all their staff is."
-Danette Banyai, 1st Choice Credit Counseling
"Alert Communications is willing to go the extra mile and very willing to put in extra effort. Unlike other companies I explored, Alert didn’t push me immediately to commit to a long-term, minutes-per-month plan. We took it month by month until we could see what would be right for RMS. Alert doesn’t just want my business, they want to keep it. I highly recommend Alert. They’re worth their weight in gold."
-Denise Marsh, CEO of Reliable Monitoring Services